IT software
SupportCentral Enterprise
Enterprise IT helpdesk and asset management in one place.
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Service desk and complete asset lifecycle management for organisations that need both, joined up rather than bolted together.
SupportCentral Enterprise brings the service desk and the asset register together, so a ticket about a laptop and the record of that laptop are the same conversation.
Helpdesk
- Email-to-ticket intake, ownership, priority and response targets
- Role-based dashboards, so each team sees its own work
Asset management
- A complete inventory of hardware and software, with current ownership
- Assignment on joining and recovery on leaving, as a defined process
- Warranty, licence and renewal dates tracked before they expire
- Audit-ready reporting across helpdesk and assets together
Most organisations find their asset register is wrong at the worst possible moment — during an audit, or after somebody leaves. Keeping it attached to the helpdesk is what keeps it true.
